How can we help?
Pick the topic that fits. Each answer is short, and the right contact is waiting at the end if you still need a hand.
Signing in
Codes, passwords, Google and Apple.
My sign-in code hasn't arrived.
Check the number on the sign-in screen, including the country code, and give it a minute before asking for a new code. Still nothing? Email support@qaoki.app with the number you used.
Which ways can I sign in?
Email and password, Google, Apple, or a one-time code sent by text.
Pro and billing
User Pro, Venue Pro and cancelling.
How do I cancel Pro?
Cancel where you bought it. iPhone: Settings, your name, Subscriptions. Android: Google Play, your profile, Payments & subscriptions, Subscriptions. Web (card or M-Pesa): turn off auto-renew at platform.qaoki.app/account.
Do I have to pay to sing?
No. Singing is free at participating venues. Pro adds perks and never blocks the night.
Running a night
For hosts, DJs and venue crew.
Something is going wrong during a live night.
Email support@qaoki.app with your venue, the event name and what the DJ screen shows. A screenshot helps.
How do I bring Qaoki to my venue?
Create your venue in the app, then set up your first event. Both are free. Venue Pro adds extras such as repeating events.
Privacy and your account
Your data and deleting your account.
How do I delete my account?
In the app, open Edit profile and tap Close & delete account. You can also email support@qaoki.app from the address on your account.
Who do I ask about my data?
Email privacy@qaoki.app. The Privacy Policy explains what we keep and why.
Texts from Qaoki
Passcodes, check-in codes, HELP and STOP.
Why did Qaoki text me?
We only text sign-in passcodes and venue check-in codes.
How do I stop the texts?
Reply STOP. Reply HELP for help, or email support@qaoki.app.
Something else
Feedback, ideas, anything.
Where do I send feedback?
In the app, open Messages and send feedback, or email hello@qaoki.app.
Tell us what happened.
Choose the route that fits your question. For a live night, include the venue, event name and what the DJ screen shows.