Privacy Policy

Overview

This Privacy Policy explains how Lido Nation Foundation Inc. (“we”, “us”) collects, uses, and shares information when you use Qaoki, our real-time karaoke platform, through the Qaoki apps (iOS, Android, and web) and www.qaoki.app (together, the “Service”).

Qaoki is a real-time karaoke platform: one shared song queue per room, lyrics synced to the screen, a cheers economy, and one profile that works across every venue. Using the Service means you agree to this policy and our Terms of Service.

Information we collect

Account and profile. Your email address, display name, @handle, optional profile photo, and your role (singer, fan, star, DJ, host, manager, or owner).

Sign-in information. When you sign in with Google or Apple, we receive basic profile details (such as your name and email) from that provider. If you use phone sign-in, we collect your phone number to send a one-time code.

Location at check-in. When you check in to a venue, we use your device’s approximate location once, at that moment, to verify you are at the venue (within roughly 150 metres). We do not track your location continuously or in the background.

Activity and content. Songs you add to a queue, cheers you send and receive, posts to an event feed, messages, follows, favorites, and recent searches.

Performances and recordings. If a venue records performances and you have given consent, audio or video clips you appear in. This is governed by your recording-consent / “do not film” setting, which you control in your profile.

Device and usage data. Device type, operating system, app version, IP address, and diagnostic information used to keep the Service reliable.

Payments (future). If and when paid features launch, payment details are handled by a third-party payment processor. We do not store full card numbers.

How we use your information

Run the live queue, sync lyrics to the room, and notify you when you’re on deck, on next, and up.
Operate the cheers economy, Stars leaderboards, and Supafan status.
Verify venue check-ins and prevent location spoofing.
Maintain your single, universal profile across venues.
Send service notifications and (with your permission) updates.
Keep the Service safe — detecting abuse, fraud, and violations of our terms.
Analyze and improve features and performance.

Mobile messaging (SMS)

If you provide your mobile number, we use it to send transactional text (SMS/MMS) messages only — one-time passcodes for sign-in and verification, and venue check-in verification codes. We do not send marketing or promotional text messages. Message frequency varies and message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP or emailing [email protected]. The full messaging terms are in our Terms of Service.

No sharing or sale of mobile information for marketing. We do not share or sell your mobile phone number or SMS opt-in (consent) information to third parties or affiliates for their marketing or promotional purposes. We share mobile information only with service providers (such as our SMS delivery vendor) strictly to send messages you have requested, and as otherwise described in this policy for legal or operational reasons.

Location data

Location is used only at check-in to confirm you’re physically at the venue, and is not retained as a continuous location history. You can decline the location permission, but you may not be able to check in or sing without it.

Recording is opt-in. Your recording-consent / “do not film” setting controls whether performances you appear in may be captured or shared to a feed. You can change this setting at any time in your profile; changes apply going forward.

With venues you check in to: your presence, queue entries, and cheers at that event, so hosts and DJs can run the night.
With other users: your public profile, queue position, feed posts, and leaderboard standing are visible to others in the room or, where you’ve made your profile public, more broadly.
With service providers: hosting, storage, authentication, and analytics vendors who process data on our behalf under appropriate safeguards.
For legal reasons: to comply with law, enforce our terms, or protect the rights, safety, and security of users and the public.
In a business transfer: as part of a merger, acquisition, or sale of assets.

We do not sell your personal information.

Third-party services

The Service relies on third parties whose own privacy policies apply:

Google and Apple sign-in.
YouTube — for MVP, song playback uses the embedded YouTube player; your use of it is subject to Google’s privacy policy and YouTube’s terms.
Hosting, object storage, and analytics providers.

Data retention

We keep your information while your account is active and as needed to provide the Service. When you delete your account, we delete or anonymize your personal data, except where we must retain certain records to comply with legal obligations, resolve disputes, or enforce our agreements.

Your choices and rights

Access and update your profile in the app (display name, handle, photo, settings).
Delete your account, which removes your profile and associated personal data as described above.
Control recordings via your recording-consent / “do not film” setting.
Manage notifications and marketing preferences.

Depending on where you live (for example, under the GDPR or CCPA), you may have additional rights to access, correct, delete, port, or restrict processing of your data, and to object to certain uses. To exercise these, contact us at [email protected].

Children’s privacy

The Service is not directed to children under 18, and we do not knowingly collect their personal information. Some venues and events may be restricted to adults (18+). If you believe a child has provided us information, contact us and we will delete it.

Security

We use technical and organizational measures — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International transfers

We may process and store information in the United States and other locations where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Changes to this policy

We may update this policy from time to time. We’ll revise the “Last updated” date above and, for material changes, provide a more prominent notice.

Contact us

Questions about this policy or your data? Contact Lido Nation Foundation Inc. at [email protected].